Refund policy

• The return request must be submitted within 90 days of delivery.
• The product must be in new and unused condition.
• All original items must be included, including the saber, blade, accessories, tools, instruction manual, and original packaging.
• Minor wear to the outer shipping box caused during transit is acceptable.

• Products showing signs of use or damage caused after delivery.
• Products that have been modified or disassembled beyond normal battery installation or blade assembly.
• Items with missing accessories or components.
• Personalized or custom products (if applicable).

• Please contact our support team with your order number and let us know which item(s) you would like to return.
• Please do not ship your order back without prior authorization. Returns sent without authorization will not be accepted.
• Once your return has been approved, we will email you a return authorization along with shipping instructions.
• For customers receiving a prepaid return label, the package must be shipped within 7 days of receiving the label.

United States

• Free return shipping.
• A prepaid return shipping label will be provided once the return is approved.

• Customers are responsible for shipping the item to our U.S. returns facility.
• We recommend using a trackable shipping service.

• After your return has been delivered to our returns facility, please allow up to 2 business days for inspection and processing.
• Refunds are issued to the original payment method.
• Depending on your bank or payment provider, funds typically appear within 1–5 business days, although many refunds appear sooner.

• Orders placed on or after May 14, 2026 are covered by a 3-Year Limited Warranty beginning on the delivery date.
• Orders placed before May 14, 2026 remain covered by the original 1-Year Limited Warranty.
• Used products are covered by a 90-Day Limited Warranty.
• This warranty applies only to the original purchaser and proof of purchase is required.

Our warranty covers manufacturing defects in materials or workmanship, including, but not limited to:

• Electronic component failures
• LED or blade illumination defects
• Speaker or soundboard defects
• Charging port defects
• Button or switch failures
• Manufacturing-related wiring issues

If a covered defect is confirmed, SabersPro will repair or replace the affected component or product at no charge.

The warranty does not cover:

• Normal cosmetic wear and tear
• Scratches, dents, or finish wear from normal use
• Blade wear from dueling
• Battery capacity reduction over time
• Damage caused by drops, impacts, misuse, or improper storage
• Water or liquid damage
• Damage caused by unauthorized modifications or repairs
• Damage caused by improper charging equipment
• Loss of small accessories or consumable components, including O-rings, retention screws, Allen keys, charging cables, blade plugs, or similar items

If you believe your issue falls outside these exclusions, please contact us. We'll review each case individually and work with you toward a fair resolution whenever possible.

Battery Information

• Rechargeable lithium-ion batteries naturally lose capacity with age and usage.
• Reduced battery runtime over time is considered normal wear and is not covered under warranty.
• If your battery becomes swollen or appears damaged, discontinue use immediately and contact our support team.

Before replacing components, our technicians may ask you to perform several troubleshooting steps. This helps identify the issue quickly and often resolves the problem without requiring the product to be returned.

To begin a warranty claim, please provide:

• Order number
• Name
• Shipping address
• Description of the issue
• Photos or a video clearly showing the problem

Our support team typically responds within 1 business day. Please check your spam or junk folder if you have not received a reply. Once all required information has been received, most warranty claims are reviewed within 3–7 business days, although more complex cases may require additional time.

Warranty Shipping

United States

• Return shipping is free.
• Replacement shipping is free.

Outside the United States

• Customers are responsible for shipping the defective item to our returns facility.
• Replacement shipping from SabersPro is provided free of charge worldwide.

If you change your mind, please contact us as soon as possible. We process most orders within 1–2 business days, so cancellation requests must be submitted quickly.

Cancellation requests are handled in the order they are received.

• If your order has not yet processed, we will cancel it and issue a full refund.
• If the order has already been processed, cancellation is no longer possible. You may instead request a return after delivery in accordance with our Return Policy.

• Approved cancellations are typically refunded within 2 business days.
• Depending on your payment provider, funds generally become available within 1–5 business days.

Please inspect your order as soon as it arrives. If your order arrives damaged, defective, or you received the wrong item, please contact us as soon as possible, preferably within 48 hours of delivery.

To help us resolve your claim quickly, please include:

• Your order number
• A description of the issue
• Clear photos or videos of the product
• Photos of the packaging if shipping damage is involved

Our support team will review your claim and work with you to repair, replace, or otherwise resolve the issue as quickly as possible.