Return and Refund Policy
100% money-back guarantee. No questions asked.
Orders within the first 30 days from the delivery date can be returned for a 100% refund.
We do not charge a restocking fee.
SabersPro will pay for the return shipping on the orders within the US.
For items being returned for repair or replacement outside of the US:
The customer is responsible for shipping the item(s) back to any of the warehouse in the US or China. We will refund $10 for the shipping cost. The shipping of the product(s) back to the customer is free in any location.
For items being returned for a refund outside of the US:
The customer is responsible to cover all shipping costs and ship the item(s) to any of the warehouses in the US or China. Please email firstname.lastname@example.org before sending the item(s).
Starting from January 1st 2024 our sabers are covered by a 12 months full warranty. If you experience any issues with your saber within the first 12 months since receiving the order we will repair or replace your saber free of charge. If your order was placed before January 1st, 2024 you are protected by 6 months warranty.
The warranty is provided only to the original customer and proof of purchase is required for warranty coverage.
SabersPro will either replace or repair your items at our own discretion.
The shipping is Free in the US.
Customers that are located Outside the US will have to ship the item(s) to our returns location in the US at their expense. SabersPro will reimburse up to $10 USD of the return shipping cost.
The shipping of the product(s) back to the customer is free in any location.
How to initiate a return
Please contact us at email@example.com with your order number within 15 days since the order delivery and request a return shipping label.
You must contact us BEFORE returning your item. Returns sent without prior authorization will not be accepted. Our response with the pre-paid shipping label is the formal return authorization for orders in the US.
SabersPro will email a prepaid shipping label that you should affix to the original saber box. Make sure the box is tightly closed and secured to avoid any damages during shipping. Please put the return label over the original label to avoid any possible address confusion at the post office.
It may take us up to 2 business days since delivery to issue the refund to your original method of payment. Depending on your form of payment it may take 1 - 5 days for the payment to clear, however in most cases it will appear immediately.
The returned item(s) must be in new and unused condition. The return must include all the materials that came with the original shipping including the product, tool, instruction manual and packaging.
Damages and issues upon receipt
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you received the wrong item. We will help you to either exchange or return your item as quickly as possible.
If you changed your mind you can request the order cancelation. We will be able to cancel your order if it did not get shipped out yet. So, if you change your mind we advice you to request a cancelation as quickly as possible. If your order was already shipped you should request a return instead. Once the order gets delivered you can use the return label to ship it back to us and we will process your return within 48hrs since we receive it. For more information about returns please refer to the returns section.