FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long will it take to get my order?
US orders typically arrive in 7 business days. Most orders ship in up to 2 days.
Non-US bound orders normally arrive in 10 days or less.
Expedited two day shipping is available on many US stocked items.
What shipping carriers do you use?
We utilize multiple carriers including UPS, USPS, FedEx, DHL and others. We will select the best carrier based on your location and best available warehouse. We will email you a tracking link once your order ships.
What are your shipping rates?
We provide free worldwide shipping on all orders. Please read more in our Shipping Policy.
Cheap express shipping is also available for many of our best-selling sabers.
Do you ship overseas?
Yes, we ship all over the world*. We provide free standard shipping on all orders.
* Due to high import duties or other regulations we are not able to ship to some locations. Please refer to our shipping policy for details.
Orders
Below are some of are common questions about orders
Can I return my product?
Yes you can. We have a free 90 day return policy. For more information please read the complete Return & Refund Policy.
Are blades included?
Our lightsabers come with a matching blade. The blade size is specified in product options. Most commonly it is 36" long and 1" diameter.
Products
Below are some common questions about our products
Can I get my saber personalized?
We are working on personalization options and they should become available in the near future. Check back soon.
What is a Soundfont?
A soundfont is saber setting that affects how it sounds or lights up. Our sabers feature multiple pre-installed soundfonts so you can switch the saber to behave like sabers of many famous characters.
Can I use a neopixel blade with a baselit saber?
No, they are not compatible. A neopixel blade requires a neopixel (Xenopixel or Proffie) hilt in order to power it up.
Are these sabers duel worthy?
Our sabers are constructed from strong materials such as T6 aircraft grade aluminum and polycarbonate blades. These are very strong materials unlike cheaper supermarket alternatives.
They are capable of heavy dueling. However, we strongly recommend to be careful, check that the blade is secured and wear protective gear.
Read more about saber dueling in this blog.
Can two sabers be connected?
Many of our sabers can be connected to a form a double-bladed lightsaber, a.k.a a saber staff. Some models come with a connection enabled pommel, while others will require purchasing the connector separately. However, some high-end sabers have unique hilt designs that do not support double saber connection.
Can blades be replaced?
The blades are easily removable. They can be removed or swapped using a small alen key and screws.